Preparing for interview

A lot rides on a nanny job interview so it’s worth taking the time to prepare it well. Here are ten tips to help you ace that all-important meeting before you even step in the door.

1. Plan your route – as soon as you have a place and a time work out how long it will take you to get there and the most reliable route. You don’t want to get lost on the big day so if it’s an area you don’t know it might be worth doing a dry run.

2. Prep your portfolio – make sure you have all the certificates and references you need in one place, as well as any example routines or activities you want to show the parents. Most parents will also ask to see proof of identity and address so have those handy too.

3. Scout out the area – if you don’t know the area then have a look on the internet for local activities and amenities. This will also give you a feel for whether you want to work there or not.

4. List your questions for them – our twenty questions to ask at interview are a good start but if there’s anything particular about the position you want to know be sure to write it down so you remember to ask.

5. Refresh your knowledge – it’s always a good idea to read up on the next developmental stages for your future charges before interview, especially if you haven’t worked with that age group for a while. If it’s an interview with a baby familiarise yourself with the latest weaning guidelines and for a toddler remind yourself about different behaviour management strategies and potty training.

6. Pick your outfit – what to wear for a nanny interview could be a whole separate blog post but your keywords should be comfortable yet smart. You want to create a good impression but still be able to get down on the floor and play if you meet the children.

7. Leave early -it’s better to arrive 20 minutes early and wait in the car or have a coffee than be in a big rush or, worse, late.

8. Go over the details – it creates a good impression if you have the information you’ve been given at your fingertips so you’re able to greet your future boss by names as they open the door and are prepared

9. Scrub up – just before you ring the bell check yourself in the mirror and get rid of any smudges, stains or stray hairs. Its worth keeping a pack of baby wipes in your bag to deal with any last minute emergencies.

10. Shake hands and smile – when the door is opened be smiling and friendly, shake hands confidently and step inside!

Smart socialising for nannies

One of the biggest concerns for nannies and parents alike is that nannying can be isolating for both nanny and child. Social contact is important for all human beings and as well as giving children the opportunity to play with others, going to groups and setting up playdates also gives nannies the opportunity to model social skills and how to form healthy relationships. But if you’re new to having a nanny or new to an area, how do you get started?

Have clear expectations

Whether you’re a parent or a nanny the interview process is the time to test out the other party’s take on socialising. It’s a question that might throw first-time employers but it can be helpful to remember that nannies don’t have coworkers and benefit from some kind of adult contact during the day so although it might feel like they’re asking to have their friends over to drink your coffee that’s not really the case, they just happen to have a network of ‘colleagues’ that they can take from job to job. There are no hard and fast rules , the most important thing is that both sides are happy with what is agreed.

Nannies don’t just have to see nannies

Sometimes new nannies can get hung up on only soicalising with other nannies and miss out on all the other social possibilities out there. While it can be great to meet up with someone who understands where you’re coming from, parents and childminders at groups with similar aged children can also enrich your social circle and at the end of the day playdates should be for children.

Be pro-active

Although there is a lot to get to grips with when you start a new job, be pro-active about finding social opportunities. Posting on the Nannyjob Meet Other Nannies messageboard or joining our social club for nannies can help you find nannies working near you and the Places to Go section will help you find activities in your area. Searching for groups and

Different social circles or friends in common?

This is probably one of the trickiest social situations to navigate. Are you happy to meet up with your boss’s NCT group and are they comfortable with that? Would you prefer that your nanny only meets up with people you know during work hours? What about playdates for school aged children? What about nannies who only work part-time? Again there are no hard and fast rules but communication is key to finding something that works for both of you!

References

When employing a nanny it’s vitally important to take up references and most nannies request a written reference at the end of a position. Ex-nanny employers should expect to be contacted by parents even 10 years down the line, as for some nannies this might still be within the ‘most recent’ referees.

A written reference for a nanny should confirm the dates of employment and duties as a bare minimum. It’s also nice to include anything the nanny did particularly well and give concrete examples of how they performed their duties. Comments on reliability and timekeeping, ability to deal with emergencies and the nanny’s general attitude towards the children and the job provide a good starting point for anyone checking the reference verbally. Written references need to be neutral, sticking to very basic factual information, or positive. It’s not against the law to give a ‘bad’ reference (although we would recommend that anyone who feels they can’t give a broadly positive reference seeks individual legal advice) but a written reference is not the place to raise any disciplinary issues.

An ex-employer is obliged to give an honest and fair reference. Essentially this means not holding back information where you can prove what you’re saying. If someone asks whether there were ever any issues raised with the nanny or whether any disciplinary action was taken a fair reference must respond truthfully. It’s intended to be fair to the employee and the future employer after all.

Disciplinary action is an easy question to answer, and a reason why it’s important to keep records of formal warnings. If there was no disciplinary action then no need to worry! Broader performance management is a finer line. It’s expected that at the beginning nannies will be given feedback, and unless the nanny didn’t respond to that it would be unfair to mention it in a future reference. A reference shouldn’t mention anything a nanny hasn’t been given an opportunity to correct, so if a nanny was consistently late but there was no conservation about lateness then a nanny could easily argue they weren’t able to act on this and improve their timekeeping.

Most previous employers will give an unreservedly glowing reference, focusing on the quality of the nanny’s relationship with the children, and that’s a really good sign of a great nanny because it shows a lasting positive impact. Their tone of voice and willingness to answer questions will say a lot about how genuine their feelings are, and that’s one reason why it’s important to follow up written or email references with a phone call. A final test for a reference is to ask whether in the same situation they would employ the nanny again. It goes without saying that you’d expect the answer there to be a ‘yes’.

Questions not to ask at interview

Interviewing can be a nerve wracking process and it’s understandable that families want to find out as much about their potential nanny as possible, but there are certain questions which should be avoided in case they lead to direct or indirect discrimination.

In some cases you may have reasons for wanting to know the information and feel that bring direct and open is the best way, but you must phrase your questions carefully so they are supported by a legitimate need and do not leave you open to claims of discrimination.

“Are you married/in a relationship?”

Why it’s bad: Questions about marital status can be seen as discrimatory, or trying to find out about sexual preferences.
Why you might want to know: If you’re hiring a live in nanny you might want to know whether they’re going to move their partner in too, or whether you’ll be waking up to a string of different ‘houseguests’
What you can say: “Would you expect to have guests to stay?”

“Do you have children?”

Why it’s bad: A nanny could claim that you discriminated against them if you didn’t give them the job and gave it to someone who didn’t have children.
Why you might want to know: A whole host of reasons, including whether the nanny is likely to want to bring their children to work regularly or occasionally or whether they have their own children to pick up from childcare, thus reducing their flexibility.
What you can say: “Do you have any obligations at home which may interfere with your attendance or ability to do this job and how do you plan to minimise the impact of those?

“Are you planning to have children soon?”

Why it’s bad: This is definitely discriminatory – although you are trying to reduce the impact of an employee going on maternity or paternity leave it’s illegal to ask this question.
Why you might want to know: A nanny planning to start a family will mean you need to find alternative childcare to cover the leave they are entitled to.
What you can say: Nothing. This is a risk you need to be prepared to take.

“Do you have a disability?”

Why it’s bad: Asking someone whether they have a disability contravenes legislation on equality.
Why you might want to know: Some disabilities may impair a nanny’s ability to do their job.
What you can say: You can focus on whether the applicant is able to do the job e.g. “Are you able to lift and carry my toddler?”. You can also ask whether you need to make reasonable adjustments once a job offer has been made. As an employer it is up to you to decide what is ‘reasonable’ in terms of your requirements. You may not be able to adjust working hours, for example, but you may be able to accommodate time off for treatment on a regular basis. If you are in any doubt we suggest you seek specialist advice.

“How old are you?”

Why it’s bad: Knowing someone’s age could lead to a claim of age discrimination. You must focus on someone’s ability to do the job, whether old or young.
Why you might want to know: Nosiness!
What you can say: Nothing.

“Where do you come from?”

Why it’s bad: Nationality and ethnicity should have no bearing on someone’s suitability as a nanny.
Why you might want to know: If you require your nanny to travel or if you have concerns about their right to work in the UK (which you should verify in any case) you may feel reassured by knowing their nationality. You may also think this is a friendly question inviting the nanny to talk about themselves. In rare cases it may be a genuine occupational requirement that a nanny holds a particular passport.
What you can say: “Are you able to travel within the EU without restrictions/to X with the appropriate visa?” “Can you provide evidence of your right to work in the UK?”

“What religion are you?”

Why it’s bad: This question is grounds for claiming discrimination.
Why you might want to know: If you want your nanny to support your religious practices you might think the simplest way is if they belong to your religion.
What you can say: “We are Jewish/Hindu/Catholic and would like you to respect our traditions and support our children in their religious development. Do you feel comfortable doing that?”

DBS update service

From 17 June 2013 keeping your Disclosure and Barring Service certificate (previous CRB check) up to date will be much simpler and more cost effective, thanks to the launch of the new Update Service.

What is the DBS?

DBS, or Disclosure and Barring Service, is the new name for the combined Criminal Records Bureau and the Independent Safeguarding Authority. This is the organisation (in the UK) which provides criminal disclosure certificates. A DBS certificate is required for any position where you will come into contact with children or vulnerable adults, such as working as a nanny.

How does the current system work?

Under the current system, the applicant is given a DBS certificate, which will list any offences the applicant has been charged with (or state that there are none). The certificate can only be guaranteed as of the date it is produced, which means that they are immediately out of date and a new one is required for any new post. This can be particularly problematic for temporary nannies and maternity nurses.

As anyone who has filled out the application form will know, it is a time consuming process and can be expensive, if the cost is not being met by your employer. For those in, or applying for, a voluntary role the application is usually free.

What is the Update Service?

The new Update Service is designed to reduce the bureaucracy and expense of the DBS system by allowing certificate holders to monitor their certificates online, allowing for future employers to view the necessary information, without the need for a new certificate (provided you already have a certificate of the required disclosure level).

The Update Service will cost £13 a year (or be provided free if your certificate is for a voluntary role), and you can link multiple certificates to one account. When applying for a new job, you can provide the employer with the details of your certificate and they can check the status of your certificate online. If your certificate is still up to date and accurate then you need take no further action. If something has changed you will have to apply for a new certificate.

How does it apply to me?

For nannies – you will require an enhanced disclosure certificate. This searches your history for any offences relating to children, as well things like theft convictions or anti social behaviour orders (ASBOs). You will need a DBS certificate whether your are working in a paid or voluntary capacity. With the update service (any check carried out after 17^th June 2013) you will not have to apply for a new DBS certificate for every job. Instead you can choose to pay £13 a year and provide your propsective employers with the details so they can check whether anything has changed since your last check was carried out.

For parents – if you are looking to employ a nanny, you should ask to see a copy of a recent DBS certificate, or you may ask that they provide a new one specifically for you. For checks carried out after 17^th June 2013 you can ask whether the applicant has subscribed to the update service. If they have they will be able to provide you with their details and you can go online to check whether their certificate is still up to date. If you see that there have been changes recorded you will need to ask them to apply for a new check. If they have not subscribed to the service then you should request a new check, which will need to be done via an umbrella body such as a nanny agency.

Do I need to subscribe?

There is no obligation to subscribe but there are several advantages:

You will not need to apply for a new check every time you apply for a new job. Instead you can demonstrate that your record is clean on an ongoing basis.

The £13 a year can be offset against tax, particularly for temporary nannies and maternity nurses.

Based on changing jobs every 3 years, this will save you time and money as you won’t need to apply for a new check before looking for a new job.

You may never need to fill in a DBS check form again!

A comprehensive guide for applicants can be found here.

A comprehensive guide for employers can be found here.

More information about the DBS, can be found at www.gov.uk/DBS.

Nanny Interview Tips: What to Ask

When you interview for a nanny job, it’s not just you going under scrutiny. The interview is an opportunity for both nanny and employer to figure out if they are a good fit for one another.

During your interview, there will be a time that your prospective employer asks you if you have any questions for them. So what kind of questions should you be asking?

Parenting Style

It is very important that you and your employer are in agreement with how the children should be raised. You need to feel comfortable employing the same or similar discipline methods as the parents would use. It would not be fair for your employer to expect you to use, for example, time-outs, if that is not something you are comfortable with – instead, they should find a nanny whose childcare philosophy meshes with their own. Similarly, the parents need to know that their own efforts to discipline their children are not going to be undermined when they are in the care of their nanny. Be sure that you are both on the same page. It is worth bringing a written list of specific questions relating to common situations – for example, what would the parents do if an older sibling hit a younger one, or if a sibling is repeatedly snatching from another.

Holidays

By law, nannies are entitled to 5.6 weeks of holiday per year, which includes 4 working weeks of standard leave and 8 bank holidays as paid days off. Some nannies will be offered more holiday than this, but this is the statutory amount that, by law, you are entitled to. When interviewing for a new nanny job, it is worth discussing how the timings of your holidays will be arranged. Unlike most other jobs, it generally isn’t possible to take time off whenever you feel like you need a break, because the parents will need to find additional childcare for that time which can be difficult to do. What many nannies agree with their employers is that they will choose when to take two of their weeks, and the employers will choose the other two weeks – they may choose the time to coincide with when they will be taking a family holiday, or when the parents themselves have time off work. Finding out where each of you stand when it comes to holiday now will save having to deal with aggravation later down the line.

Other Duties

It is essential to find out at an early stage if you will be required to complete any other duties on top of your childcare duties. Housekeeping arrangements can be somewhat of a bugbear if not dealt with early on. Obviously, you will need to do a basic amount of housekeeping in order to keep the home running smoothly whilst you are in charge, but it is worth finding out if your employer expects you to do anything on top of the required amount of laundry, cooking and picking up after yourself and the children. Nannies are generally not housekeepers too, but some will happily take on extra housekeeping duties – find out what your employer expects.